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Refund and cancellation policy

Last updated: 9 October 2026

Monthly plans (Plus and Pro)

• You can stop a monthly plan at any time: Settings → Account → Cancel renewal. This also cancels the payment mandate, so no further payments are taken.
• You keep your plan until the end of the month you have paid for. We do not refund part-months.
• If a renewal payment fails, we try again and email you. If it still fails, your account moves to Free.

Yearly plans (Plus and Pro)

• A yearly plan is one payment for 12 months and does not renew by itself.
• If you are not happy, you can ask for a full refund within 7 days of your first yearly purchase. After that, yearly plans are not refundable, but you keep the plan until the year ends.
• Moving from monthly to yearly, or from Plus to Pro, starts the new plan straight away; your old plan stops renewing and is not refunded for the unused part.

Campus and Enterprise

Campus licences start with a free pilot. Once a licence is paid, refunds follow the written agreement with the institution; if there is none, the institution can ask for a full refund within 7 days of payment.

Payment mistakes

If you were charged twice, charged after cancelling, or charged the wrong amount, we refund the extra amount in full.

How to ask for a refund

Email info@almajeedgroup.in from the address you sign in with, and include your invoice number. We reply within two working days. Approved refunds go back to the original payment method through Cashfree within 5–7 working days, for the approved refund amount, and we issue a credit note.